Refund & Cancellation Policy

Last Updated: September 29, 2026

This Refund & Cancellation Policy explains how cancellations, refunds, deposits, recurring services, and related payments are handled by Brand Studios PK (“Brand Studios PK,” “we,” “us,” or “our”).

By purchasing our services, you acknowledge and agree to this policy, together with our Terms & Conditions and any applicable proposal, quotation, or service agreement.

Where a signed service agreement or written project agreement contains specific refund or cancellation terms, those terms will apply to that particular engagement.

1. General Policy

Because Brand Studios PK provides professional digital, creative, technical, and marketing services, work may begin immediately after a project is approved or payment is received.

Once work has been performed, the corresponding portion of the service may not be refundable.

We aim to handle cancellation and refund requests fairly while accounting for work already completed, resources committed, third-party costs, and other expenses incurred on behalf of a client.

2. Project Deposits and Advance Payments

Some projects may require an upfront deposit or advance payment before work begins.

An upfront payment may be used to reserve resources, schedule the project, begin research or planning, purchase necessary resources, or commence production.

Unless otherwise stated in a written agreement, deposits and advance payments are generally non-refundable once work has commenced.

If a project is cancelled before any work has commenced, Brand Studios PK may consider a refund of the unused portion of the payment, after deducting any non-refundable costs or expenses already incurred.

3. One-Time Projects

For one-time projects such as:

Website design and development
Branding and logo design
Graphic design
Content creation
SEO projects
Marketing strategy
Landing pages
Other custom projects

Refund eligibility may depend on the stage of the project when the cancellation request is received.

Before work begins

If you cancel before work has started, we may issue a refund for eligible unused amounts, less any non-refundable third-party costs or expenses already incurred.

After work has started

Once work has commenced, refunds may be reduced or unavailable depending on the amount of work completed and costs incurred.

Work already completed may be charged even if the overall project is subsequently cancelled.

After substantial completion

Once a substantial portion of the agreed deliverables has been completed, approved, delivered, or made available to the Client, the remaining unpaid balance may still be due and previously paid amounts will generally not be refundable.

4. Recurring Services

Recurring services may include:

Digital marketing
SEO
Social media management
Performance marketing
Content marketing
Email marketing
CRM services
Consulting
Website maintenance
Other monthly or recurring services

Recurring services are generally billed according to the payment schedule agreed with the Client.

Unless a separate agreement states otherwise, cancellation of a recurring service will take effect at the end of the current paid service period.

Fees for the current service period are generally non-refundable once that period has commenced.

5. Cancellation by the Client

A Client may request cancellation by contacting Brand Studios PK through the official contact details provided on our website or in the applicable service agreement.

Cancellation requests should include:

Client or business name
Relevant project or service
Requested cancellation date
Reason for cancellation, where appropriate

A cancellation request does not automatically create a right to a refund.

We will assess the request based on the service agreement, project stage, payments received, work completed, and expenses incurred.

6. Cancellation Due to Client Delays

Projects may be delayed when the Client does not provide required information, content, approvals, access credentials, feedback, or other materials.

If a project remains inactive for an extended period because of Client-related delays, Brand Studios PK may:

Pause the project
Adjust the project timeline
Reschedule available resources
Charge additional costs resulting from the delay
Treat the project as cancelled after reasonable notice

Any refund in such circumstances will be assessed based on work completed and costs incurred.

7. Cancellation by Brand Studios PK

Brand Studios PK may suspend or terminate services where reasonably necessary, including circumstances involving:

Non-payment
Material breach of an agreement
Abusive, threatening, or unlawful conduct
Requests for unlawful or unethical activities
Misuse of our services
Security concerns
Failure to provide information or access required to perform the service
Circumstances that make continued service commercially or technically impractical

If we cancel a service for reasons unrelated to a Client breach and an eligible unused prepaid balance remains, we may refund the applicable unused portion.

No refund will generally be due for work already completed or costs already incurred.

8. Third-Party Costs

Some projects may require payments to third-party providers, including:

Domain registrars
Hosting providers
Software providers
Plugins and themes
Stock photography providers
Fonts and licensing providers
Advertising platforms
Email platforms
CRM platforms
Payment providers
Other technology or service providers

Third-party fees may be non-refundable and may not be controlled by Brand Studios PK.

Where such costs have already been paid or committed on behalf of the Client, they may be deducted from any applicable refund.

9. Advertising Budgets

Advertising spend paid to platforms such as Google, Meta, LinkedIn, or other advertising networks is separate from Brand Studios PK service fees.

Unused advertising funds may be subject to the policies and procedures of the relevant advertising platform.

Brand Studios PK cannot guarantee that advertising platforms will refund amounts spent, committed, charged, or otherwise processed through their systems.

Service fees for campaign management are separate from advertising spend and are governed by the applicable proposal or service agreement.

10. Work Already Completed

If a Client cancels a project after work has begun, Brand Studios PK may retain or charge amounts corresponding to work already completed.

This may include:

Research
Strategy
Planning
Design
Development
Content creation
Campaign setup
Account configuration
SEO work
Meetings and consulting
Project management
Testing
Revisions
Other professional services

Where appropriate, we may provide the Client with completed deliverables for which payment has been made, subject to applicable intellectual property and third-party licensing terms.

11. Refund Request Process

To request a refund, contact Brand Studios PK using the official contact information provided on our website.

The request should include sufficient information for us to identify the relevant project, invoice, or payment.

We may request additional information to verify the request.
After reviewing the request, we will communicate the outcome and, where a refund is approved, the expected processing method and timeframe.

12. Refund Method

Approved refunds will generally be made using the original payment method where reasonably possible.

If the original payment method is unavailable, we may request alternative payment information or arrange another reasonable refund method.

Any fees charged by payment providers, banks, currency conversion services, or other intermediaries may affect the final amount received where those fees are not recoverable by Brand Studios PK.

13. Non-Refundable Services and Expenses

Unless otherwise agreed in writing, the following may be non-refundable once incurred or performed:

Completed professional services
Deposits for projects that have commenced
Completed design or development work
Completed marketing or advertising work
Strategy and consultation already provided
Third-party purchases
Software licenses
Domain registration fees
Hosting fees
Advertising spend
Stock assets and other licensed resources
Payment processing charges that cannot be recovered

14. Dissatisfaction With Results

A Client’s dissatisfaction with business, marketing, advertising, SEO, website, sales, lead-generation, or other commercial results does not automatically qualify for a refund.

Digital marketing and related services depend on numerous factors outside our control, including market conditions, competition, advertising platforms, customer behavior, budgets, pricing, offers, website performance, and implementation.

Unless a specific performance guarantee has been agreed in writing, payment is for the professional services provided rather than a guaranteed commercial outcome.

15. Refunds for Incorrect or Duplicate Payments

If you believe you have been charged incorrectly or have made a duplicate payment, please contact us as soon as possible.

We will review the relevant transaction and, where appropriate, correct the error or refund the duplicate or incorrectly charged amount.

16. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, we ask Clients to contact Brand Studios PK so that we can attempt to resolve the issue directly.

Unauthorized or unjustified chargebacks may result in suspension of services while the matter is investigated.

This provision does not prevent a Client from exercising any legal rights available to them.

17. Cancellation of Consultations or Meetings

If a paid consultation or scheduled professional session is cancelled or rescheduled, the applicable cancellation terms will depend on the arrangement agreed at the time of booking.

Where no specific terms have been provided, reasonable notice should be given.

Repeated missed appointments or late cancellations may result in the session being treated as completed or the applicable fee being retained.

18. Promotional Offers

Special offers, discounted packages, introductory pricing, and promotional services may have specific refund or cancellation conditions.

Where special terms are provided with a promotion, those terms will apply to the relevant offer.

Discounted or promotional pricing does not automatically create additional refund rights.

19. No Automatic Refund for Project Abandonment

If a Client chooses to discontinue a project after approving the work or after work has commenced, this does not automatically entitle the Client to a full or partial refund.

Any refund will be evaluated based on the applicable agreement, work completed, expenses incurred, and circumstances surrounding the cancellation.

20. Exceptions

Brand Studios PK may consider exceptions to this policy at its discretion where circumstances reasonably justify doing so.

An exception granted in one situation does not create an obligation to provide the same exception in another situation.

21. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, payment processes, business practices, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

22. Contact Us

If you have questions about this Refund & Cancellation Policy or wish to submit a cancellation or refund request, please contact us.

Brand Studios PK
Pakistan

Email: info@brandstudiospk.com
Website: https://brandstudiospk.com/

We will review refund and cancellation requests based on this policy and any applicable proposal, quotation, invoice, or service agreement.